This is an inclusive study conducted both at the national level and among stakeholders in pilot municipalities.
A presidential decree setting out the principles for the digitization of payment methods in public services strengthens the legal and regulatory framework.
The implementation of the digitization of tax collection at the national level has been uneven.
Taxpayers have expressed their willingness to participate in the success of digitization, subject to transparency and good revenue management.
The survey results show that collectors and taxpayers agree that digital payment guarantees their physical safety.
Key stakeholders in municipalities lament the clear imbalance between technical and financial processes on the one hand, and the effective adoption of digital tax and levy payments on the other.
The 1% commission charged by private mobile phone operators is a major obstacle to the success of digital tax and levy payments.
Elected officials and municipal services are still resistant to the effective implementation of computerization/digitization of tax collection.
The state’s administrative and technical services are in a delicate position when it comes to supporting municipalities.
The research team proposes concrete solutions to harmonize social dynamics with the operational deployment of digital tax payments.
